Effortless, Secure and Worldwide Shipping You Can Trust

At Resilia, we ensure every order is handled with care and delivered as safely and efficiently as possible, no matter where you are located. This shipping policy outlines our processing timelines, delivery estimates, fees, tracking options, and important international shipping details.

1. Processing Time

All orders are prepared for shipment within 3 to 5 business days after payment has been successfully confirmed.

• Order processing takes place Monday through Friday, excluding public holidays.
• During high demand periods, minor delays may occur and updates will be sent by email.
• Orders placed outside business hours are processed on the next working day.

2. Estimated Delivery Timeframes

• Domestic delivery when available: 5 to 7 business days.
• International shipping: Approximately 14 to 21 business days depending on destination and customs processing.

Delivery times may vary due to customs inspections, weather conditions, or courier related delays. Tracking updates will reflect the most current shipment status.

3. Shipping Charges

Shipping fees are calculated at checkout based on your delivery location, package weight, and selected shipping method.

• Some promotions may include free shipping eligibility.
• Express delivery options may be offered at an additional cost.
• Shipping fees are non refundable once an order has been dispatched.

4. Order Tracking

Once your order ships, a tracking number will be sent to your email. You can monitor your delivery status anytime on our Track Your Order page.

5. Customs, Duties and Import Fees

For international shipments, customers are responsible for any customs duties, import taxes, or handling fees not included at checkout.

• Customs duties and related fees must be paid by the recipient.
• Shipments refused due to unpaid charges may be refunded minus shipping costs.
• Resilia is not responsible for delays caused by customs clearance procedures.

6. Lost, Stolen or Damaged Packages

Once a package is in the hands of the courier, responsibility for transit rests with the carrier, but we will assist you in resolving any delivery issues.

• If tracking shows delivery but the item is missing, please check with neighbors or your local post office.
• Claims for lost or stolen packages may need to be filed directly with the courier.
• If your order arrives damaged, keep all packaging and contact us promptly.

7. Address Accuracy

Providing a complete and accurate shipping address is essential. Resilia is not responsible for delivery failures caused by incorrect or incomplete address details.

• Please contact us immediately if you need to correct an address before shipment.
• Address changes cannot be made once the package is in transit.

8. Returned Shipments

If an order is returned due to delivery refusal, address errors, or courier issues, the following options apply:

• Reshipment: Orders can be resent after additional shipping costs are paid.
• Refund: Approved refunds are issued minus the original shipping fee.

9. Customer Support

If you need help with your delivery, please contact our support team through the Contact Us page and we will be happy to assist you.