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1. Refund Policy

At Resilia, your satisfaction matters. If your order does not meet expectations, we offer clear and practical refund options under the terms below to keep your experience simple and fair.

1.1 Refund Eligibility

To qualify for a refund, returns must meet these conditions so we can verify the product state and process your request quickly:

• Items must be returned in unused original condition with full packaging and included components.
• Refund requests must be submitted within 30 days of receiving your order.
• Proof of purchase is required to confirm the transaction.
• All returns must include a trackable shipment number for delivery confirmation.

1.2 Non Refundable Items

Some items are not eligible for refunds due to hygiene, usage, personalization, or digital delivery limitations:

• Perishable or consumable items.
• Digital goods and e gift cards.
• Custom made or personalized items once production has started.
• Products labeled as Final Sale.
• Items damaged due to misuse, improper handling, or accidental damage after delivery.

1.3 Refund Process

Refunds are typically processed within 7 to 10 business days after we receive and inspect your return. Once approved, funds are issued back to your original payment method and a confirmation email will be sent to you for your records.

1.4 Fees and Deductions

We aim to keep fees transparent. In certain situations, the following terms may apply and will be communicated clearly when relevant:

• Original shipping fees are not refundable unless the item was defective or the wrong product was delivered.
• Return shipping costs are the customer’s responsibility unless the issue was caused by us.
• A restocking fee may apply in specific cases and will be disclosed before processing.

2. Cancellation Policy

We understand plans can change. Cancellations may be possible depending on the order status and whether processing or shipping has started.

2.1 Cancellation Terms

• Requests must be submitted before processing or shipping begins.
• Custom items cannot be canceled once production has started.
• If the order has already shipped, it cannot be canceled but may qualify for a return after delivery.

2.2 How to Cancel

To request a cancellation, please contact us through our Contact Us page. Our support team will review your request, confirm the current order status, and guide you through the next steps.

2.3 Cancellation Fees

• If your order has already shipped, it will be handled as a return request after delivery.
• Return postage may apply for cancellations requested after dispatch.

3. Exchange Policy

If you receive an incorrect item or a product with a defect, we will arrange a replacement at no charge when verified. Please contact us within 7 days of delivery so we can resolve the issue quickly.

3.1 Exchange Conditions

• Items must be unused and returned with original packaging and included components.
• Exchanges are subject to stock availability.
• Prepaid return labels are provided for approved exchanges when the issue was caused by our mistake.

4. Need Help

If you need help with refunds, cancellations, or exchanges, please visit our Contact Us page and our team will assist you as soon as possible.