Your Privacy Always Protected

At Resilia, we treat your personal information with strict care and responsible security standards. This Privacy Policy explains what we collect, how we use it, and how we protect it. By using resiliaoil.uk you agree to these terms.

1. What We Collect

We may collect information that helps us process orders, provide support, and improve your shopping experience, including the following:

• Personal Details: Name, email address, phone number, billing information, and shipping address.
• Account Data: Login details, order history, saved preferences, and settings connected to your profile.
• Payment Details: Payments are handled securely through trusted payment providers and we do not store full card details on our servers.
• Device Data: Browser type, IP address, cookies, approximate location data, and usage analytics for performance and security.
• Optional Inputs: Product reviews, form submissions, customer messages, and survey responses you choose to provide.

2. How We Use Your Info

We use your information to run our store efficiently, deliver your purchases, and maintain a secure customer experience, including these common purposes:

• Orders: Confirm purchases, process payments, arrange shipment, and provide delivery updates.
• Support: Respond to questions, handle returns, resolve issues, and communicate about your order or account.
• Recommendations: Improve product discovery and show relevant items based on browsing behavior and store activity.
• Promotions: Send offers and updates only if you have opted in, and you can unsubscribe at any time.
• Security: Detect fraud, prevent unauthorized access, and protect accounts, payments, and site integrity.

3. How We Protect Your Data

We apply practical safeguards designed to protect your information during browsing, checkout, and ongoing account use:

• Encrypted Browsing: SSL encryption helps protect data transmission when you browse, create an account, or place an order.
• Restricted Access: Sensitive data is handled only by authorized personnel when required for support or order processing.
• System Monitoring: We maintain security updates, access controls, and monitoring to reduce risk of unauthorized activity.

4. Your Rights

Depending on your location and applicable laws, you may have rights over your personal information, including the following requests:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to update or correct inaccurate or incomplete details.
• Unsubscribe: Opt out of promotional communications at any time using the unsubscribe option in our messages.
• Deletion: Request deletion of your data when permitted by law and when we are not required to retain it.

5. Cookies and Tracking

We use cookies and similar technologies to keep the site working properly and to improve performance and user experience, for example to:

• Keep you signed in where applicable and maintain cart functionality.
• Understand how visitors use our website so we can improve navigation and speed.
• Support personalized content and product suggestions based on browsing patterns.

You can control cookie settings through your browser, and you may be able to disable some cookies without affecting checkout functionality.

6. Third Party Sharing

We may share limited information with trusted service providers only when necessary to operate our store, such as for:

• Payment processing
• Shipping and delivery services
• Marketing communications only when you have given permission

We do not sell personal data to third parties.

7. Policy Updates

We may update this Privacy Policy from time to time to reflect operational changes, legal requirements, or improvements in our practices. Any updates will be posted on this page with the latest version available for review.

8. Contacting Us

For privacy related requests, questions, or concerns, please visit our Contact Us page and our team will assist you.